Supply Chain & Operations

SOP 13 Business Process Management

Understand the importance of process thinking today and improve organisational performance through Business Process Management


Who should attend?

  • Delegates who have a good basic knowledge of quality principles and who are looking for best practice and structured ways of achieving leading edge best practice both for themselves and their organization
  • Students / Fresh graduates who want to pursue career in Operations Management and desired to acquire a promising position in a reputable Organization
Course Code:SOP 13
Course Fee:£595
Duration:3 Days
Venue:University of Oxford, UK

Learning Objectives

By the end of the course delegates will be able to:

  • Describe the principles of business process management and apply them
  • Re-engineer a range of business process
  • Define key process outputs and impacts benefits of business process management
  • Engage with key stakeholders in relation to organisational processes
  • Address the “people dimension” of process management
  • Better utilise existing resources
  • Design and implement a business process improvement plan

Course Content

Role and Function of Process Management

  • The key relationships between, people, systems and process
  • Defining key process outputs
  • Key organizational benefits of process management
  • Global best practice

Business Process Re-engineering

  • The Strategic process roadmap
  • Engaging with stakeholders
  • Aligning & managing process inputs
  • Building cohesive business systems

People and Change Management

  • Critical success factors within people and change management
  • The change management roadmap
  • Emotional intelligence within process re-engineering
  • Overcoming resistance

Embedding New Systems and Process

  • Developing effective organizational policies
  • Ensuring effective quality delivery
  • Cost efficiency and management
  • Effectively managing risk

Practical Implementation

  • Delegates will re-engineer a range of business process, utilising the learning outcomes from the previous four days
  • In addition, delegates will create individual and departmental action plans to develop their role upon return to the workplace